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1 | # BAS Project Lifecycle - Role Entry/Exit Points & Deliverables |
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| 2 | ||||||||
| 3 | ## Project Phases Overview |
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| 4 | ||||||||
| 5 | ``` |
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| 6 | PRE-CONSTRUCTION → PROCUREMENT → INSTALLATION → PROGRAMMING/GRAPHICS → |
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| 7 | COMMISSIONING → CLOSEOUT → WARRANTY/SERVICE |
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| 8 | ``` |
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| 9 | ||||||||
| 10 | --- |
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| 11 | ||||||||
| 12 | ## Phase 1: PRE-CONSTRUCTION (Bid → Award → Mobilization) |
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| 13 | ||||||||
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14 | ### **[[training-structure/roles/project-manager]]** |
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|
15 | **Entry Point:** Project award / contract signing |
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| 16 | **Activities:** |
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| 17 | - Review contract, drawings, specifications, and scope of work |
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| 18 | - Develop project plan (WBS, Gantt chart, critical path) |
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| 19 | - Identify long-lead materials and specialty items |
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| 20 | - Conduct internal project kick-off meeting with all departments |
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| 21 | - Create project budget and establish cost codes in accounting system |
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| 22 | - Schedule external project kick-off meeting with client and GC |
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| 23 | ||||||||
| 24 | **Deliverables:** |
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| 25 | - [ ] Signed contract review and risk assessment |
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| 26 | - [ ] Comprehensive project plan with schedule milestones |
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| 27 | - [ ] Project budget with labor/material allocations |
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| 28 | - [ ] Material procurement list with lead times |
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| 29 | - [ ] Kick-off meeting minutes with action items |
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| 30 | - [ ] Service Fusion project setup complete |
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| 31 | ||||||||
| 32 | **Exit Point:** Never exits - stays through warranty period |
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| 33 | ||||||||
| 34 | --- |
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| 35 | ||||||||
|
36 | ### **[[training-structure/roles/warehouse-manager]]** |
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|
37 | **Entry Point:** PM provides material procurement list |
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| 38 | **Activities:** |
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| 39 | - Review material list and check current inventory availability |
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| 40 | - Identify items that need to be ordered |
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| 41 | - Provide lead time estimates to PM |
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| 42 | - Reserve in-stock items for project |
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| 43 | ||||||||
| 44 | **Deliverables:** |
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| 45 | - [ ] Inventory availability report |
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| 46 | - [ ] Material procurement recommendations |
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| 47 | - [ ] Lead time estimates for all ordered items |
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| 48 | - [ ] Preliminary material staging plan |
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| 49 | ||||||||
| 50 | **Exit Point:** Never fully exits - remains available for expedited needs |
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| 51 | ||||||||
| 52 | --- |
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| 53 | ||||||||
|
54 | ### **[[training-structure/roles/accountant]]** |
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55 | **Entry Point:** Contract signing / project setup |
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| 56 | **Activities:** |
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| 57 | - Set up project cost codes in accounting system |
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| 58 | - Establish project billing milestones per contract terms |
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| 59 | - Create project file for invoice and cost tracking |
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| 60 | - Set up client in AR system if new customer |
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| 61 | ||||||||
| 62 | **Deliverables:** |
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| 63 | - [ ] Project cost codes established in GL |
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| 64 | - [ ] Billing milestone schedule created |
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| 65 | - [ ] Project tracking file initialized |
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| 66 | - [ ] WIP reporting format established for this project |
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| 67 | ||||||||
| 68 | **Exit Point:** Final payment received and project closed (post-warranty) |
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| 69 | ||||||||
| 70 | --- |
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| 71 | ||||||||
| 72 | ## Phase 2: PROCUREMENT (Material Ordering → Delivery) |
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| 73 | ||||||||
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74 | ### **[[training-structure/roles/project-manager]]** |
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75 | **Activities:** |
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| 76 | - Issue purchase orders for materials |
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| 77 | - Track delivery schedules |
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| 78 | - Coordinate with Warehouse Manager on receiving |
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| 79 | - Adjust project schedule based on material arrivals |
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| 80 | ||||||||
| 81 | **Deliverables:** |
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| 82 | - [ ] All POs issued and tracked in Service Fusion |
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| 83 | - [ ] Material delivery schedule aligned with installation schedule |
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| 84 | - [ ] Communication to field team on material availability |
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| 85 | ||||||||
| 86 | --- |
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| 87 | ||||||||
|
88 | ### **[[training-structure/roles/warehouse-manager]]** |
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|
89 | **Entry Point:** POs issued by PM |
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| 90 | **Activities:** |
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| 91 | - Receive and inspect all incoming materials against POs |
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| 92 | - Log materials in inventory system within 4 hours of arrival |
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| 93 | - Notify PM of any discrepancies, damages, or shortages |
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| 94 | - Stage materials for project kit preparation |
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| 95 | - Prepare project material kits 3 days before installation start |
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| 96 | ||||||||
| 97 | **Deliverables:** |
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| 98 | - [ ] All materials received, inspected, and logged (Service Fusion) |
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| 99 | - [ ] Discrepancy reports (if any) submitted to PM within 24 hours |
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| 100 | - [ ] Project kits staged and ready for field team pickup |
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| 101 | - [ ] Material staging checklist signed off |
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| 102 | ||||||||
| 103 | **Exit Point:** Project kits delivered to field OR final material reconciliation complete |
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| 104 | ||||||||
| 105 | --- |
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| 106 | ||||||||
|
107 | ### **[[training-structure/roles/accountant]]** |
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108 | **Activities:** |
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| 109 | - Process and code vendor invoices to project |
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| 110 | - Track material costs against budget |
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| 111 | - Provide PM with material cost updates for WIP report |
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| 112 | ||||||||
| 113 | **Deliverables:** |
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| 114 | - [ ] All vendor invoices processed within 48 hours |
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| 115 | - [ ] Material costs accurately coded to project |
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| 116 | - [ ] Material cost variance report (if over/under budget) |
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| 117 | ||||||||
| 118 | --- |
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| 119 | ||||||||
| 120 | ## Phase 3: INSTALLATION (Physical Installation of Hardware) |
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| 121 | ||||||||
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122 | ### **[[training-structure/roles/project-manager]]** |
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123 | **Activities:** |
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| 124 | - Coordinate installation schedule with GC and other trades |
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| 125 | - Conduct weekly site coordination meetings |
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| 126 | - Monitor installation progress and labor costs |
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| 127 | - Address field issues and RFIs (Requests for Information) |
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| 128 | - Manage any change orders |
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| 129 | - Review daily field reports from installation team |
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| 130 | ||||||||
| 131 | **Deliverables:** |
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| 132 | - [ ] Weekly site coordination meeting minutes |
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| 133 | - [ ] Installation progress reports (% complete) |
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| 134 | - [ ] RFI responses documented and distributed |
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| 135 | - [ ] Change order documentation (if applicable) |
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| 136 | - [ ] Updated project schedule with actual progress |
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| 137 | ||||||||
| 138 | --- |
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| 139 | ||||||||
|
140 | ### **[[training-structure/roles/installer]]** |
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141 | **Entry Point:** Material kits available and site ready for installation |
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| 142 | **Activities:** |
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| 143 | - Pick up material kits and tools from warehouse |
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| 144 | - Review project blueprints and installation scope |
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| 145 | - Install conduit, raceway, and wire troughs |
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| 146 | - Pull and label all control wiring |
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| 147 | - Mount control panels and field devices (sensors, actuators, etc.) |
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| 148 | - Terminate all wiring at panels and field devices |
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| 149 | - Perform continuity and isolation testing on all wiring |
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| 150 | - Complete daily field reports in Service Fusion |
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| 151 | ||||||||
| 152 | **Deliverables:** |
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| 153 | - [ ] 100% of conduit and raceway installed per drawings |
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| 154 | - [ ] 100% of control wiring pulled and labeled |
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| 155 | - [ ] All control panels mounted and wired |
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| 156 | - [ ] All field devices mounted and wired |
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| 157 | - [ ] Continuity test results documented (all circuits passing) |
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| 158 | - [ ] Daily field reports with time tracking and materials used |
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| 159 | - [ ] Clean and organized installation ready for commissioning |
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| 160 | - [ ] Preliminary punch list items noted |
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| 161 | ||||||||
| 162 | **Exit Point:** Installation complete, passed quality inspection, and handed to Field Specialist |
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| 163 | ||||||||
| 164 | **Handoff to Field Specialist:** |
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| 165 | - [ ] Installation checklist signed off by supervisor |
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| 166 | - [ ] All wiring labels match drawing conventions |
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| 167 | - [ ] Material usage documented in Service Fusion |
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| 168 | - [ ] Any field changes or deviations documented with photos |
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| 169 | ||||||||
| 170 | --- |
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| 171 | ||||||||
|
172 | ### **[[training-structure/roles/warehouse-manager]]** |
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173 | **Activities:** |
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| 174 | - Provide additional materials as needed (call-backs) |
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| 175 | - Coordinate emergency/expedited shipments |
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| 176 | - Track material usage vs. initial kit |
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| 177 | ||||||||
| 178 | **Deliverables:** |
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| 179 | - [ ] Call-back materials issued and tracked |
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| 180 | - [ ] Material usage variance report to PM (if significant) |
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| 181 | ||||||||
| 182 | --- |
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| 183 | ||||||||
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184 | ### **[[training-structure/roles/accountant]]** |
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185 | **Activities:** |
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| 186 | - Process weekly labor time from field reports |
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| 187 | - Track installation costs against budget |
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| 188 | - Generate weekly WIP report for PM |
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| 189 | ||||||||
| 190 | **Deliverables:** |
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| 191 | - [ ] Weekly labor costs processed and coded to project |
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| 192 | - [ ] WIP report showing installation phase costs vs. budget |
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| 193 | ||||||||
| 194 | --- |
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| 195 | ||||||||
| 196 | ## Phase 4: PROGRAMMING & GRAPHICS (Control Logic & HMI Development) |
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| 197 | ||||||||
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198 | ### **[[training-structure/roles/project-manager]]** |
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199 | **Activities:** |
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| 200 | - Coordinate with Programmer and Graphic Developer on deliverable timelines |
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| 201 | - Review sequences of operation with client (if needed) |
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| 202 | - Monitor programming and graphics progress |
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| 203 | - Schedule integration testing and quality reviews |
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| 204 | ||||||||
| 205 | **Deliverables:** |
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| 206 | - [ ] Programming and graphics schedule confirmed |
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| 207 | - [ ] Client approvals on graphic designs (if required by contract) |
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| 208 | - [ ] Progress tracking in Service Fusion |
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| 209 | ||||||||
| 210 | --- |
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| 211 | ||||||||
|
212 | ### **[[training-structure/roles/network-specialist]]** |
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213 | **Entry Point:** Installation complete, ready for network configuration |
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| 214 | **Activities:** |
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| 215 | - Design network architecture (IP scheme, VLANs, subnetting) |
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| 216 | - Configure and commission managed switches |
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| 217 | - Establish network connectivity for all controllers |
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| 218 | - Coordinate with client IT team for integration |
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| 219 | - Implement secure remote access (VPN, proxies) |
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| 220 | - Harden BAS server and configure firewalls |
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| 221 | - Test all network communication paths |
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| 222 | ||||||||
| 223 | **Deliverables:** |
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| 224 | - [ ] Network architecture diagram |
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| 225 | - [ ] IP address list for all devices |
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| 226 | - [ ] Managed switch configurations documented |
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| 227 | - [ ] VLAN configuration and port mapping |
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| 228 | - [ ] Client IT integration sign-off |
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| 229 | - [ ] Remote access credentials and documentation |
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| 230 | - [ ] Network communication test results (all devices online) |
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| 231 | - [ ] Cybersecurity compliance checklist completed |
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| 232 | ||||||||
| 233 | **Exit Point:** Network fully functional, all devices communicating, documentation complete |
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| 234 | ||||||||
| 235 | **Handoff to Programmer & Graphic Developer:** |
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| 236 | - [ ] Network documentation package delivered |
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| 237 | - [ ] All controller IP addresses confirmed and accessible |
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| 238 | - [ ] Remote access tested and credentials provided |
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| 239 | ||||||||
| 240 | --- |
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| 241 | ||||||||
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242 | ### **[[training-structure/roles/programmer-developer]]** |
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243 | **Entry Point:** Network established, controllers online |
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| 244 | **Activities:** |
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| 245 | - Review mechanical sequences of operation (SOO) |
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| 246 | - Develop control programs for all equipment (VAVs, AHUs, plants, etc.) |
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| 247 | - Implement PID loops, optimal start/stop, scheduling logic |
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| 248 | - Integrate third-party devices (chillers, VFDs, etc.) via BACnet/Modbus |
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| 249 | - Configure alarm and notification systems |
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| 250 | - Test programs on workbench before deployment |
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| 251 | - Deploy programs to field controllers |
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| 252 | - Debug and optimize control logic |
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| 253 | ||||||||
| 254 | **Deliverables:** |
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| 255 | - [ ] Control programs for 100% of equipment per SOO |
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| 256 | - [ ] PID loop tuning documentation |
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| 257 | - [ ] Third-party device integration maps (BACnet/Modbus objects) |
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| 258 | - [ ] Alarm configuration and escalation logic |
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| 259 | - [ ] Workbench simulation test results |
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| 260 | - [ ] Commented code with block/flow diagrams |
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| 261 | - [ ] Program version control and backup files |
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| 262 | - [ ] Point-to-point I/O verification checklist |
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| 263 | ||||||||
| 264 | **Exit Point:** All control programs deployed, tested, and optimized |
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| 265 | ||||||||
| 266 | **Handoff to Graphic Developer:** |
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| 267 | - [ ] Point list with all device names and descriptions |
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| 268 | - [ ] Control logic summary for operator reference |
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| 269 | - [ ] Critical alarm list for HMI display |
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| 270 | ||||||||
| 271 | --- |
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| 272 | ||||||||
|
273 | ### **[[training-structure/roles/graphic-developer]]** |
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274 | **Entry Point:** Programming complete, all data points available |
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| 275 | **Activities:** |
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| 276 | - Design system schematic graphics (central plants, AHUs, etc.) |
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| 277 | - Create floor plan graphics with equipment placement |
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| 278 | - Link all live data points to visual elements |
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| 279 | - Implement interactive controls (setpoints, overrides) with user permissions |
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| 280 | - Design custom dashboards for KPIs and energy trends |
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| 281 | - Ensure responsive design for desktop and mobile |
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| 282 | - Conduct quality control review (links, branding, consistency) |
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| 283 | ||||||||
| 284 | **Deliverables:** |
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| 285 | - [ ] Complete graphic package for all systems |
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| 286 | - [ ] Central plant schematics with live data links |
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| 287 | - [ ] Floor plan graphics for all zones/areas |
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| 288 | - [ ] Custom dashboards for energy and performance monitoring |
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| 289 | - [ ] All data points linked and functional (100% verification) |
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| 290 | - [ ] Interactive elements tested and permissions enforced |
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| 291 | - [ ] Responsive design verified on multiple devices |
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| 292 | - [ ] Graphic quality control checklist completed |
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| 293 | - [ ] Operator navigation guide |
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| 294 | ||||||||
| 295 | **Exit Point:** Graphics deployed, tested, and approved |
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| 296 | ||||||||
| 297 | **Handoff to Field Specialist:** |
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| 298 | - [ ] Graphics package deployed to production server |
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| 299 | - [ ] Navigation structure documented |
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| 300 | - [ ] User permission matrix documented |
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| 301 | ||||||||
| 302 | --- |
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| 303 | ||||||||
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304 | ### **[[training-structure/roles/accountant]]** |
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305 | **Activities:** |
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| 306 | - Process labor costs for programming and graphics work |
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| 307 | - Track specialty labor costs against budget |
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| 308 | - Update WIP report |
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| 309 | ||||||||
| 310 | **Deliverables:** |
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| 311 | - [ ] Programming and graphics labor costs processed |
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| 312 | - [ ] WIP report updated with technical deliverables phase |
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| 313 | ||||||||
| 314 | --- |
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| 315 | ||||||||
| 316 | ## Phase 5: COMMISSIONING (System Testing & Verification) |
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| 317 | ||||||||
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318 | ### **[[training-structure/roles/project-manager]]** |
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319 | **Activities:** |
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| 320 | - Schedule commissioning with client and GC |
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| 321 | - Coordinate commissioning team activities |
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| 322 | - Monitor commissioning progress and issue resolution |
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| 323 | - Review commissioning reports and punch list |
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| 324 | - Prepare for substantial completion |
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| 325 | ||||||||
| 326 | **Deliverables:** |
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| 327 | - [ ] Commissioning schedule distributed to all parties |
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| 328 | - [ ] Commissioning progress reports |
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| 329 | - [ ] Punch list management and tracking |
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| 330 | - [ ] Substantial completion documentation |
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| 331 | ||||||||
| 332 | --- |
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| 333 | ||||||||
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334 | ### **[[training-structure/roles/field-specialist]]** |
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335 | **Entry Point:** Installation, programming, and graphics complete |
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| 336 | **Activities:** |
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| 337 | - Execute commissioning checklists for all equipment |
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| 338 | - Calibrate all sensors to within 1% accuracy |
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| 339 | - Verify all physical I/O points match programming |
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| 340 | - Test all control sequences through full operational cycles |
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| 341 | - Prove out mechanical operation (valves, dampers, fans) |
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| 342 | - Diagnose and repair any wiring or device faults |
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| 343 | - Conduct system performance verification with client |
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| 344 | - Train building operators on system operation |
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| 345 | - Complete commissioning reports and documentation |
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| 346 | ||||||||
| 347 | **Deliverables:** |
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| 348 | - [ ] Commissioning checklists completed for 100% of equipment |
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| 349 | - [ ] Sensor calibration reports with before/after readings |
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| 350 | - [ ] I/O verification reports (all points functional) |
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| 351 | - [ ] Control sequence verification tests documented |
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| 352 | - [ ] Mechanical operation verification (actuators, valves, dampers) |
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| 353 | - [ ] Troubleshooting log with all issues and resolutions |
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| 354 | - [ ] System performance test results |
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| 355 | - [ ] Operator training completion certificates |
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| 356 | - [ ] Final punch list items identified and resolved |
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| 357 | - [ ] Commissioning report package |
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| 358 | ||||||||
| 359 | **Exit Point:** System fully commissioned, client acceptance, training complete |
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| 360 | ||||||||
| 361 | **Handoff to Project Manager & Client:** |
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| 362 | - [ ] Signed commissioning acceptance from client |
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| 363 | - [ ] Training materials and operator manuals delivered |
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| 364 | - [ ] Outstanding punch list items documented (if any) |
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| 365 | ||||||||
| 366 | --- |
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| 367 | ||||||||
|
368 | ### **[[training-structure/roles/network-specialist]]** |
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369 | **Activities (if needed):** |
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| 370 | - Troubleshoot any network communication issues during commissioning |
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| 371 | - Optimize network performance |
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| 372 | - Verify remote access functionality |
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| 373 | ||||||||
| 374 | **Deliverables:** |
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| 375 | - [ ] Network performance verification report |
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| 376 | - [ ] Communication troubleshooting log (if issues occurred) |
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| 377 | ||||||||
| 378 | --- |
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| 379 | ||||||||
|
380 | ### **[[training-structure/roles/programmer-developer]]** |
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381 | **Activities (if needed):** |
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| 382 | - Troubleshoot control logic issues found during commissioning |
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| 383 | - Fine-tune PID loops and optimization routines |
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| 384 | - Update programs based on field performance |
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| 385 | ||||||||
| 386 | **Deliverables:** |
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| 387 | - [ ] Final program versions with commissioning optimizations |
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| 388 | - [ ] Programming change log (if modifications made) |
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| 389 | ||||||||
| 390 | --- |
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| 391 | ||||||||
|
392 | ### **[[training-structure/roles/graphic-developer]]** |
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393 | **Activities (if needed):** |
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| 394 | - Fix any broken data links discovered during commissioning |
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| 395 | - Adjust graphics based on client feedback |
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| 396 | - Update graphics with any field changes |
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| 397 | ||||||||
| 398 | **Deliverables:** |
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| 399 | - [ ] Final graphics package with any commissioning updates |
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| 400 | - [ ] Graphics change log (if modifications made) |
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| 401 | ||||||||
| 402 | --- |
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| 403 | ||||||||
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404 | ### **[[training-structure/roles/accountant]]** |
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405 | **Activities:** |
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| 406 | - Process commissioning phase labor and expenses |
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| 407 | - Generate invoice per contract billing milestone (substantial completion) |
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| 408 | - Update WIP report |
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| 409 | ||||||||
| 410 | **Deliverables:** |
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| 411 | - [ ] Commissioning labor costs processed |
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| 412 | - [ ] Client invoice generated and distributed |
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| 413 | - [ ] Updated WIP report showing project near completion |
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| 414 | ||||||||
| 415 | --- |
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| 416 | ||||||||
| 417 | ## Phase 6: CLOSEOUT (Final Documentation & Payment) |
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| 418 | ||||||||
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419 | ### **[[training-structure/roles/project-manager]]** |
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420 | **Activities:** |
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| 421 | - Compile all closeout documentation |
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| 422 | - Coordinate final punch list completion |
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| 423 | - Submit final invoice to client |
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| 424 | - Conduct project review meeting (lessons learned) |
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| 425 | - Archive project documentation |
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| 426 | - Transition project to service/warranty tracking |
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| 427 | ||||||||
| 428 | **Deliverables:** |
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| 429 | - [ ] Complete As-Built drawings (marked-up from field changes) |
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| 430 | - [ ] Final commissioning reports |
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| 431 | - [ ] Operation & Maintenance (O&M) manuals |
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| 432 | - [ ] Warranty documentation package |
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| 433 | - [ ] Training materials and certificates |
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| 434 | - [ ] All network, programming, and graphics documentation |
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| 435 | - [ ] Final project closeout report |
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| 436 | - [ ] Lessons learned documentation |
|||||||
| 437 | - [ ] Final invoice submitted and payment tracking |
|||||||
| 438 | - [ ] Project transitioned to service in Service Fusion |
|||||||
| 439 | - [ ] Client satisfaction survey completed |
|||||||
| 440 | ||||||||
| 441 | **Exit Point:** Final payment received, all documentation delivered, warranty period begins |
|||||||
| 442 | ||||||||
| 443 | --- |
|||||||
| 444 | ||||||||
|
445 | ### **[[training-structure/roles/network-specialist]]** |
||||||
|
446 | **Activities:** |
||||||
| 447 | - Finalize network documentation package |
|||||||
| 448 | - Deliver network credentials and access procedures to client |
|||||||
| 449 | ||||||||
| 450 | **Deliverables:** |
|||||||
| 451 | - [ ] Final network architecture diagrams (as-built) |
|||||||
| 452 | - [ ] Complete IP address list |
|||||||
| 453 | - [ ] Switch configuration files (backup) |
|||||||
| 454 | - [ ] Remote access procedures and credentials |
|||||||
| 455 | - [ ] Cybersecurity documentation |
|||||||
| 456 | ||||||||
| 457 | **Exit Point:** Network documentation delivered to PM for closeout package |
|||||||
| 458 | ||||||||
| 459 | --- |
|||||||
| 460 | ||||||||
|
461 | ### **[[training-structure/roles/programmer-developer]]** |
||||||
|
462 | **Activities:** |
||||||
| 463 | - Deliver final control programs and documentation |
|||||||
| 464 | - Provide program backup files |
|||||||
| 465 | ||||||||
| 466 | **Deliverables:** |
|||||||
| 467 | - [ ] Final control program files (all versions and backups) |
|||||||
| 468 | - [ ] Complete program documentation with comments and diagrams |
|||||||
| 469 | - [ ] Sequence of operation summary |
|||||||
| 470 | - [ ] Point list and I/O mapping |
|||||||
| 471 | - [ ] Alarm list and escalation procedures |
|||||||
| 472 | ||||||||
| 473 | **Exit Point:** Programming documentation delivered to PM for closeout package |
|||||||
| 474 | ||||||||
| 475 | --- |
|||||||
| 476 | ||||||||
|
477 | ### **[[training-structure/roles/graphic-developer]]** |
||||||
|
478 | **Activities:** |
||||||
| 479 | - Deliver final graphics package and documentation |
|||||||
| 480 | ||||||||
| 481 | **Deliverables:** |
|||||||
| 482 | - [ ] Final graphics files (source and deployed versions) |
|||||||
| 483 | - [ ] Graphic navigation guide |
|||||||
| 484 | - [ ] User permission matrix |
|||||||
| 485 | - [ ] Dashboard and trend configuration documentation |
|||||||
| 486 | ||||||||
| 487 | **Exit Point:** Graphics documentation delivered to PM for closeout package |
|||||||
| 488 | ||||||||
| 489 | --- |
|||||||
| 490 | ||||||||
|
491 | ### **[[training-structure/roles/field-specialist]]** |
||||||
|
492 | **Activities:** |
||||||
| 493 | - Complete any final punch list items |
|||||||
| 494 | - Deliver field documentation |
|||||||
| 495 | ||||||||
| 496 | **Deliverables:** |
|||||||
| 497 | - [ ] Final punch list completion verification |
|||||||
| 498 | - [ ] All daily field reports archived |
|||||||
| 499 | - [ ] Final calibration reports |
|||||||
| 500 | - [ ] Operator training materials |
|||||||
| 501 | ||||||||
| 502 | **Exit Point:** All punch list items complete and documented |
|||||||
| 503 | ||||||||
| 504 | --- |
|||||||
| 505 | ||||||||
|
506 | ### **[[training-structure/roles/accountant]]** |
||||||
|
507 | **Activities:** |
||||||
| 508 | - Process final project costs |
|||||||
| 509 | - Generate final invoice |
|||||||
| 510 | - Close out project in accounting system (after final payment) |
|||||||
| 511 | - Conduct final project profitability analysis |
|||||||
| 512 | ||||||||
| 513 | **Deliverables:** |
|||||||
| 514 | - [ ] Final project costs reconciled |
|||||||
| 515 | - [ ] Final invoice generated and submitted |
|||||||
| 516 | - [ ] Final WIP report (project complete) |
|||||||
| 517 | - [ ] Project profitability analysis (budget vs. actual) |
|||||||
| 518 | - [ ] Project closed in accounting system |
|||||||
| 519 | ||||||||
| 520 | **Exit Point:** Final payment received and project financially closed |
|||||||
| 521 | ||||||||
| 522 | --- |
|||||||
| 523 | ||||||||
|
524 | ### **[[training-structure/roles/warehouse-manager]]** |
||||||
|
525 | **Activities:** |
||||||
| 526 | - Reconcile material usage vs. material issued |
|||||||
| 527 | - Process any material returns to stock |
|||||||
| 528 | - Close out project material tracking |
|||||||
| 529 | ||||||||
| 530 | **Deliverables:** |
|||||||
| 531 | - [ ] Final material usage report |
|||||||
| 532 | - [ ] Material variance analysis (planned vs. actual) |
|||||||
| 533 | - [ ] Returned materials logged back to inventory |
|||||||
| 534 | ||||||||
| 535 | **Exit Point:** Material reconciliation complete |
|||||||
| 536 | ||||||||
| 537 | --- |
|||||||
| 538 | ||||||||
| 539 | ## Phase 7: WARRANTY / SERVICE (Ongoing Support) |
|||||||
| 540 | ||||||||
|
541 | ### **[[training-structure/roles/project-manager]]** |
||||||
|
542 | **Entry Point:** Warranty period begins at substantial completion |
||||||
| 543 | **Activities:** |
|||||||
| 544 | - Track warranty period expiration |
|||||||
| 545 | - Coordinate any warranty service calls |
|||||||
| 546 | - Monitor customer satisfaction during warranty |
|||||||
| 547 | - Transition to service contract (if applicable) |
|||||||
| 548 | ||||||||
| 549 | **Deliverables:** |
|||||||
| 550 | - [ ] Warranty period tracking in Service Fusion |
|||||||
| 551 | - [ ] Warranty service call coordination |
|||||||
| 552 | - [ ] Service contract proposal (if requested) |
|||||||
| 553 | ||||||||
| 554 | **Exit Point:** Warranty period expires OR service contract begins |
|||||||
| 555 | ||||||||
| 556 | --- |
|||||||
| 557 | ||||||||
|
558 | ### **[[training-structure/roles/senior-field-operations-coordinator]]** |
||||||
|
559 | **Entry Point:** Substantial completion / system operational |
||||||
| 560 | **Activities:** |
|||||||
| 561 | - Log any warranty service requests |
|||||||
| 562 | - Dispatch Field Specialists for warranty issues |
|||||||
| 563 | - Track response times and resolution |
|||||||
| 564 | - Coordinate with PM on warranty vs. billable work |
|||||||
| 565 | - Generate service reports for warranty period |
|||||||
| 566 | ||||||||
| 567 | **Deliverables:** |
|||||||
| 568 | - [ ] All warranty service calls logged and tracked |
|||||||
| 569 | - [ ] Warranty service reports (issues, resolutions, response times) |
|||||||
| 570 | - [ ] Transition to ongoing service contract (if applicable) |
|||||||
| 571 | ||||||||
| 572 | **Exit Point:** Never exits if service contract - continues as ongoing service |
|||||||
| 573 | ||||||||
| 574 | --- |
|||||||
| 575 | ||||||||
|
576 | ### **[[training-structure/roles/field-specialist]]** |
||||||
|
577 | **Entry Point:** Warranty service calls or scheduled preventive maintenance |
||||||
| 578 | **Activities:** |
|||||||
| 579 | - Respond to warranty service calls |
|||||||
| 580 | - Troubleshoot and resolve system issues |
|||||||
| 581 | - Perform preventive maintenance (if under service contract) |
|||||||
| 582 | - Document all service activities |
|||||||
| 583 | ||||||||
| 584 | **Deliverables:** |
|||||||
| 585 | - [ ] Service call reports in Service Fusion |
|||||||
| 586 | - [ ] Issue resolution documentation |
|||||||
| 587 | - [ ] System performance verification after service |
|||||||
| 588 | ||||||||
| 589 | **Exit Point:** Service contract ends OR customer chooses not to renew |
|||||||
| 590 | ||||||||
| 591 | --- |
|||||||
| 592 | ||||||||
|
593 | ### **[[training-structure/roles/accountant]]** |
||||||
|
594 | **Activities:** |
||||||
| 595 | - Track warranty costs (labor and materials) |
|||||||
| 596 | - Generate service contract invoices (if applicable) |
|||||||
| 597 | - Analyze warranty cost vs. project budget |
|||||||
| 598 | ||||||||
| 599 | **Deliverables:** |
|||||||
| 600 | - [ ] Warranty cost tracking report |
|||||||
| 601 | - [ ] Service contract invoicing (monthly/quarterly) |
|||||||
| 602 | ||||||||
| 603 | **Exit Point:** Project fully closed and service contract established (or customer lost) |
|||||||
| 604 | ||||||||
| 605 | --- |
|||||||
| 606 | ||||||||
| 607 | ## Critical Handoff Points Summary |
|||||||
| 608 | ||||||||
| 609 | 1. **PM → Warehouse Manager:** Material procurement list |
|||||||
| 610 | 2. **Warehouse Manager → Installer:** Staged material kits |
|||||||
| 611 | 3. **Installer → Field Specialist:** Completed installation with continuity tests |
|||||||
| 612 | 4. **Network Specialist → Programmer:** Network online, all controllers accessible |
|||||||
| 613 | 5. **Programmer → Graphic Developer:** Point list and control logic documentation |
|||||||
| 614 | 6. **Graphic Developer → Field Specialist:** Deployed graphics ready for commissioning |
|||||||
| 615 | 7. **Field Specialist → PM:** Signed commissioning acceptance |
|||||||
| 616 | 8. **All Technical Roles → PM:** Final documentation for closeout package |
|||||||
| 617 | 9. **PM → Dispatch/Service:** Project transition to warranty/service tracking |
|||||||
| 618 | ||||||||
| 619 | --- |
|||||||
| 620 | ||||||||
| 621 | ## Service Fusion Workflow Through Lifecycle |
|||||||
| 622 | ||||||||
| 623 | ### Project Setup (PM) |
|||||||
| 624 | - Customer and location created |
|||||||
| 625 | - Service agreement linked (if applicable) |
|||||||
| 626 | - Project number (PO#) established |
|||||||
| 627 | - Job category assigned |
|||||||
| 628 | ||||||||
| 629 | ### Procurement (Warehouse Manager) |
|||||||
| 630 | - Purchase Orders created in Service Fusion |
|||||||
| 631 | - Inventory Orders logged when materials arrive |
|||||||
| 632 | - Project kits assembled |
|||||||
| 633 | ||||||||
| 634 | ### Installation (Installer & Field Specialist) |
|||||||
| 635 | - Job created with "Scheduled" status |
|||||||
| 636 | - Status updates: Dispatched → On the Way → On Site → Started → Completed |
|||||||
| 637 | - Drive time and labor time automatically tracked |
|||||||
| 638 | - Expenses logged (parking, tolls, supplies) |
|||||||
| 639 | - Daily notes and completion notes documented |
|||||||
| 640 | ||||||||
| 641 | ### Programming/Graphics (Specialists) |
|||||||
| 642 | - Labor time tracked against project |
|||||||
| 643 | - Milestones noted in task list |
|||||||
| 644 | - Deliverables documented in completion notes |
|||||||
| 645 | ||||||||
| 646 | ### Commissioning (Field Specialist) |
|||||||
| 647 | - Additional visits created if multi-day commissioning |
|||||||
| 648 | - Task list marked complete as items verified |
|||||||
| 649 | - Final completion notes with client sign-off |
|||||||
| 650 | ||||||||
| 651 | ### Closeout (PM & Accountant) |
|||||||
| 652 | - Status changed to "Ready to Close" |
|||||||
| 653 | - All labor, materials, and expenses verified |
|||||||
| 654 | - Invoice generated in Service Fusion |
|||||||
| 655 | - Timesheet reports and expense reports generated |
|||||||
| 656 | - Project marked as "Logged" or "Non-Service" as appropriate |
|||||||
| 657 | ||||||||
| 658 | ### Warranty/Service (Dispatch & Field Specialist) |
|||||||
| 659 | - New service jobs created linked to original project |
|||||||
| 660 | - Service agreement tracking for ongoing maintenance |
|||||||
| 661 | - Response time and utilization KPIs monitored |
|||||||
| 662 | ||||||||
| 663 | --- |
|||||||
| 664 | ||||||||
| 665 | ## Key Success Factors |
|||||||
| 666 | ||||||||
| 667 | 1. **Clear handoffs with verification checklists** |
|||||||
| 668 | 2. **Real-time documentation in Service Fusion** |
|||||||
| 669 | 3. **Proactive communication between roles** |
|||||||
| 670 | 4. **Quality control at each phase transition** |
|||||||
| 671 | 5. **Comprehensive documentation throughout** |
|||||||
| 672 | 6. **Regular PM coordination with all team members** |
|||||||
